Experience : 0.6 - 3Years
Designation : Associate System Engineer
Job Location : Bangalore/Chennai
Job Description
Respond to requests for technical assistance, research reported incidents using available information resources . The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues . Log all service desk contacts within the incident management tool . Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures . Assign non-resolved incidents or service requests to the appropriate support team . Proper assignment of tickets (ticket coding and ‘assign to' groups) . Ticket Follow-Up: Daily monitoring and action of individual queues . Identify and escalate incidents requiring urgent attention and action . Stay current with system information, changes and updates . Adherence to schedule / compliance for attendance . May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
Note: We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
How To Apply : Apply Here
Designation : Associate System Engineer
Job Location : Bangalore/Chennai
Job Description
Respond to requests for technical assistance, research reported incidents using available information resources . The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues . Log all service desk contacts within the incident management tool . Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures . Assign non-resolved incidents or service requests to the appropriate support team . Proper assignment of tickets (ticket coding and ‘assign to' groups) . Ticket Follow-Up: Daily monitoring and action of individual queues . Identify and escalate incidents requiring urgent attention and action . Stay current with system information, changes and updates . Adherence to schedule / compliance for attendance . May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
Note: We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
How To Apply : Apply Here
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